Cancellation and Refund Policy

Pro is a one-off purchase of 30 days. It does not renew, we do not store your card, and no further payment is ever taken automatically. When the 30 days end, your account simply returns to the free tier and everything you created stays where it is.

“Cancelling” therefore means nothing more than choosing not to buy again. No notice is needed and no action is required.

You can ask for a full refund within 48 hours of payment, provided the Pro features have not been substantially used — for example, you have not already exported a set of unwatermarked standings for a completed event.

These are always refunded in full, regardless of when they are reported:

• Duplicate payments. If you were charged twice for the same period, the extra charge is refunded.
• Payment taken but Pro not activated. We will either activate it immediately or refund you in full, whichever you prefer.
• Charged after we ended or withdrew the service, or for any unexpired period if we close your account other than for a deliberate breach of our terms.

After the 48-hour window, a paid 30-day period is not refundable, in whole or in part, once the Pro features have been used. This is a digital service that is delivered immediately, and the free tier exists precisely so that the product can be tried in full before any money changes hands — every scoring, standings and export feature works without paying.

If something has gone wrong, tell us anyway. A genuine problem is treated as a problem to fix, not as a policy question.

Write to scrimboard@gmail.com or message WhatsApp +923252332661, from or quoting the email address on the account, and say what was paid and when. There is no form to fill in.

We reply within 2 working days. An approved refund is returned to the original payment method and usually appears within 7 to 10 working days, depending on your bank or wallet provider — that part is outside our control.

Where you paid by Easypaisa, JazzCash or bank transfer rather than by card, the same rules apply. Refunds are returned to the account the payment came from, so we may need to confirm that account with you first.