Cancellation and Refund Policy

This is a one-off purchase of 30 days. It does not renew, we do not store your card, and no further payment is ever taken automatically. When the 30 days end, your account simply returns to the free tier and everything you created stays where it is.

“Cancelling” therefore means nothing more than choosing not to buy again. No notice is needed and no action is required.

A card payment is a subscription. Your card is saved by our payment provider and Pro renews automatically — every 30 days on the monthly plan, or every year on the annual one — until you cancel it.

You can cancel at any time from your account page. Cancelling stops all future payments and takes effect at the end of the period you have already paid for: Pro stays active until that date, you are not charged again, and nothing you have created is removed.

You can ask for a full refund within 14 days of payment, provided the Pro features have not been substantially used — for example, you have not already exported a set of unwatermarked standings for a completed event.

If you paid by card, you can also request a refund directly from paddle.net, using the email address you paid with. Paddle.com Market Ltd is the seller of record for card payments and can action a refund without going through us.

These are always refunded in full, regardless of when they are reported:

• Duplicate payments. If you were charged twice for the same period, the extra charge is refunded.
• Payment taken but Pro not activated. We will either activate it immediately or refund you in full, whichever you prefer.
• Charged after we ended or withdrew the service, or for any unexpired period if we close your account other than for a deliberate breach of our terms.

After the 14-day window, a paid period is not refundable, in whole or in part, once the Pro features have been used. This is a digital service that is delivered immediately, and the free tier exists precisely so that the product can be tried in full before any money changes hands — every scoring, standings and export feature works without paying.

If something has gone wrong, tell us anyway. A genuine problem is treated as a problem to fix, not as a policy question.

Write to scrimboard@gmail.com or message WhatsApp +923252332661, from or quoting the email address on the account, and say what was paid and when. There is no form to fill in.

We reply within 2 working days. An approved refund is returned to the original payment method and usually appears within 7 to 10 working days, depending on your bank or wallet provider — that part is outside our control.

Send the request below and it reaches us directly. Your account and payment history come with it, so there is no reference number to find. A person reads every one — refunds are not issued automatically, because whether one is due depends on things no rule can judge on its own.

Sign in first so we can match the request to your payments, or email scrimboard@gmail.com from the address you paid with.

Where you paid by Easypaisa, JazzCash or bank transfer rather than by card, the same rules apply. Refunds are returned to the account the payment came from, so we may need to confirm that account with you first.